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Shipping & Returns

Username and Passwords

Your email will be used as your Username when you create your account. Please choose a password that has at least one (1) Capital Letter and one (1) number, for a total of at least seven (7) characters.

Shipping & Delivery

All stock part orders ship within 1-2 business days. Parts that are shipped directly from Master Spas and other manufacturers may take 7-12 business days. All electronic parts are final sale. If you need a part or an entire order expedited, please contact us for an expedited shipping rate and shipping dates. Expedited shipping orders will not be processed on Fridays, Saturdays, Sundays or Holidays.  Orders must be received prior to 11:00 A.M. for expedited shipping.

Please be advised that all packages must be inspected thoroughly when accepting delivery. If you sign for the order, you are accepting the item and its condition. You will not be reimbursed for return shipping and you will be responsible for filing a claim with the carrier if you sign for the damaged product. In a case where the package or item is damaged you must refuse the package and notify us immediately. If you refuse a shipment for any reason other than damage, you will be responsible for the return the package back to us, a 20% restocking fee, and the original shipping costs.

International Shipments

Free shipping and $9.99 economy shipping does not include shipping anywhere outside of the contiguous US. Customers will be responsible for any additional duties or taxes. Customs charges for your country are not included in the postage or order cost. Please call us for international shipping rates (631) 249-7727.

Returns

The customer is responsible for paying all shipping costs on parts returned if ordered incorrectly as well as a 20% Restocking Fee. All returns must be made within 30 days of receipt and must be returned unused. All electronics are non-returnable. At the time of receipt of the returned items, the customer will receive a store credit that remains in their account and does not expire. We do not issue refunds. You are welcome to call us and one of our representatives will help with your return request (631) 249-7727.

A Return Merchandise Authorization (RMA) will be required for all returns.

Please include your name and RMA# on or inside the return package.

Return Parts to:

Suntekonline.com Returns
1282 Broadhollow Rd.
Farmingdale, NY 11735

Payment Information

All web orders can be processed with credit card, debit card, gift card or through PayPal, which is a secured site.  Please refer to PayPal’s Privacy Policy. Please make sure your address information is complete and up-to-date. We cannot be responsible for lost or stolen packages if an old or incorrect address is provided as the shipping address. If you are having trouble completing your order, adding items to your cart or simply do not feel comfortable checking out online, feel free to call us and one of our representatives will process your order safely and securely over the phone for you (631) 249-7727.

You are welcome to call us and one of our representatives will help with your return request (631) 249-7727.
A Return Merchandise Authorization (RMA) will be required for all returns. Please include your name and RMA# on or inside the return package.